Credit, Finance & Insurance Clerk
Pacific Toyota
Kickstart your automotive F&I career with three world-class brands in a supportive, high-performing team.
About Us
Pacific Toyota, Lexus of Cairns, and Pacific Hino have proudly served Far North Queensland for more than 35 years. Representing three of the world’s most trusted automotive brands, we’re known for delivering quality vehicles, exceptional service, and genuine customer care. With over 200 staff across state-of-the-art facilities, we offer career stability, professional growth, and a positive culture that values both people and performance.
About the Role
As a Credit, Finance & Insurance (F&I) Clerk, you’ll support our Business Managers across Toyota, Lexus, and Hino. You’ll help prepare and lodge finance applications, compile documentation, track settlements, and assist with insurance products - ensuring an efficient, compliant, and customer-focused process from start to finish.
This is a base salary + commission role, offering strong earning potential as your skills develop. The position is full-time, including Saturday work from 8:30 am to 1 pm, with monthly rostered days off (RDOs) provided to support work-life balance.
Key Responsibilities
- Prepare, check, and lodge customer finance applications
- Collect and verify ID, payslips, and supporting documentation
- Liaise with lenders and insurers to progress approvals and settlements
- Draft, audit, and file contracts while maintaining compliance and privacy standards
- Maintain accurate records, CRM notes, and daily pipelines
- Generate status reports for the F&I team and sales leaders
- Assist with insurer quotes, add-on product paperwork, and handover packs
- Support customers and coordinate with Sales, Service, and Accounts teams
About You
- Customer service or sales experience (retail or hospitality backgrounds welcomed)
- Excellent attention to detail, accuracy, and confidentiality
- Clear and confident communicator (in person, phone, and email)
- Competent with computers and new software systems (CRM/finance portals)
- Organised, proactive, and able to manage deadlines in a fast-paced environment
- Genuine interest in automotive, credit, and insurance
- Full-time availability, including Saturdays 8:30 am – 1 pm, with monthly RDOs
What You’ll Gain
- Hands-on training from experienced F&I professionals
- Structured learning across finance, insurance, and compliance
- A clear pathway to progress into an F&I Coordinator or Business Manager role
- Supportive, team-oriented environment within a respected dealership group
- Base salary plus commission — with opportunity to grow your earnings as your career develops
📩 Ready to grow your career? Apply today and join Pacific Toyota, Lexus of Cairns & Pacific Hino as our Credit, Finance & Insurance Clerk.