Vehicle Service Cairns | Pacific Toyota

COVID 19 Frequently Asked Questions

We’ve put together some answers to frequently asked questions below regarding COVID-19 & Pacific Toyota. If you have further questions please contact us.

Q1. I have just returned from overseas, have been exposed to COVID-19 or feel unwell, can I visit Pacific Toyota?

We’re being guided by the Australian Federal Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

Have you been overseas in the past 14 days?
Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?

Do you feel unwell?

If you have answered “yes” to any of the above questions, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.


Q2. I need to reschedule my upcoming service booking. How do I do that?

We value your business and know that in these uncertain times, things are changing daily. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you.

Please keep in mind that we are offering a pick up and drop off service for all service bookings in the Cairns area for the forseable future. If you would like us to book you in for this service please let us know.

You can find all our contact details by clicking here.

 

Q3. Is the Service Courtesy Bus still operating?

As at  6th April 2020, the bus is still operating. We have put extra cleaning and precautionary procedures in place, and limited the number of guests being transfered in each trip to abide by social distancing rules, and ask that all guests wash their hands before boarding the bus. Our Drivers will do the same as well as wear gloves and ensure that the bus is santised between guests. Should we cease operating the bus, we will update you.

 

Q4. Can I still wait for my car to be serviced?

Yes, if you advised our team at the time of booking, you can wait for your car in our lounge. However, please practise social distancing and good hand hygiene. We have reduced the seating capacity in our lounges. We thank you for understanding.

 

Q5. I need parts for my car but prefer not to come in or can’t come in. Can I still buy parts?

Yes you can, and we may be able to arrange to deliver these to you within the Cairns region. Please call our parts call centre team who will be able to assist you on 40 307 444.

 

Q6. I’d like to buy a new Toyota but would prefer not to come into Pacific Toyota. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our new vehicle inventory online by clicking here. You can find all our contact details by clicking here.

 

Q7. I’d like to buy a used vehicle but would prefer not to come into Pacific Toyota. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q8. I’d like to make a Fleet purchase enquiry but would prefer not to come into Pacific Toyota. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q9: I’m scheduled to take delivery of my new or used vehicle from Pacific Toyota, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. Please contact your Sales Consultant or our Guest Experience team. You can find all our contact details by clicking here.

 

Q10:  What is Pacific Toyota doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re following Government recommendations regarding personal hand hygiene and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff.
  • We’re monitoring the health and wellbeing of our team with regular updates, availability of contactless infra-red thermometers, supply of extra PPE and cleaning equipment and monitoring staff travel.
Covid - QLD Gov

For accurate and relevant information on the current Queesland COVID 19 situation make sure you check the Queensland Government Website for COVID 19